Refund policy

8. Returns and right of withdrawal

The customer may exercise the right of return within a maximum of 14 calendar days from the date of receipt of the order.

To start the process, the customer must contact our customer service team at lightstandshop@hotmail.com, stating the order number and the reason for the request.

The item must be returned in the same condition in which it was received, keeping its original packaging fully intact, including the box, wrapping and any protective elements, exactly as it was delivered.

In the case of a defective, damaged or incorrect item, SakuLumi will arrange the corresponding replacement or refund at no additional cost to the customer.

SakuLumi reserves the right to refuse return requests that do not meet the conditions set out in this policy.

9. Warranty

All products sold by SakuLumi are covered by the statutory 3-year warranty against manufacturing defects or lack of conformity, counted from the date of receipt, in accordance with Real Decreto Legislativo 1/2007 (the Spanish consumer protection act) and the applicable European regulations.

Damage arising from the following is expressly excluded from the warranty cover: